Terms and Conditions
Orders may be placed online, by phone, fax, or email. Supreme Pellets requires a $200 minimum order. This amount does not include the cost of shipping.
The Cary Store accepts all major credit cards. You may also apply for credit terms by faxing credit and bank references to 630-376-2401. Orders requesting credit terms for the first time may take 3-5 days to process. Credit Card orders can ship in 24 hours in most cases.
Although this website is constantly updated, product specs are subject to change without notice.
Freight Charges & Claims
Claims for missing items or damage in transit should be made upon receipt of the goods with Supreme Pellets. Delays in notification may lead to a longer timetable for resolution. Make sure to document all findings, as well as taking digital photos of any damages.
No item shall be returned without proper return authorization. Unauthorized returns will be refused. If a return is required please contact customer service at (630) 376-2400 and a RGA or Return Goods Authorization number will be provided, along with details on how to proceed with the return.
All returns and/or claims must be made within 30 days of receipt and are subject to a 15%-25% restocking fee
Please note: For items marked “CLEARANCE” all sales are final and can not be returned or exchanged.
Illinois customers that purchase items for resale must complete a CRT-61 Certificate of Resale form in order for the purchase to be tax exempt. If you are a business making purchases for resale, we can set up your account as tax exempt so tax does not appear on your orders. Complete the CRT-61 Certificate of Resale form and return it to us by fax at 630-376-2401 or scan and email it to email@example.com. Please note that upon receipt of the executed CRT-61, we are required to verify your business registration and eligibility for sales tax exemption with the state of Illinois as part of our review PRIOR to your order being released. Once your account is established, you may place your tax exempt order through our website using your registered account. Please remember that you must use your registered account to make tax exempt purchases. Orders placed as a “guest” are taxable and cannot be reversed. Please note that the CRT-61 Certificate of Resale will remain in our system for two years from the date that it is signed. After two years the CRT-61 will expire and a new form will need to be completed.
Conditions of Sale
- All goods are subject to inspection upon delivery. All claims for shortages in quantity, defect in quality, or mis-description of goods delivered under this invoice, shall be made in writing within five days after arrival at destination and seller shall have a reasonable opportunity to verify such claims before goods under dispute are used or returned. If verified, the seller’s liability shall be exclusively limited to replacement of the goods and reasonable incidental handling charges. Failure to comply with this provision shall invalidate any claim by purchaser and purchaser shall be deemed to have accepted the goods and waived all claims as to shortages in quantity, defects in quality, or misdescription of goods delivered under the invoice. Buyer agrees to pay 1-1/2% per month (18% per annum) service charges on account balance unpaid after the 30th day of the month if any of the account is past due. If the account is past due, buyer agrees to pay all collection costs, including reasonable attorneys fees.
- Sellers shall not be liable for any injury, loss, or damage, special, direct or consequential, arising out of delayed delivery, short shipment or the inability to use the subject goods. Before using, buyer shall determine the description of the goods conforms to its invoice and suitability of the goods, its intended use, and buyer assumes all risk and liability whatsoever in connection therewith.
- Seller is not responsible for conditions or delays beyond its control, such as, but not limited to, delays due to strikes, fires, severe weather, or delays of carriers.
- Buyer agrees that it did not rely upon and will not rely upon any representations, warranties, or agreements made by any of the seller’s representatives. Buyer agrees and acknowledges that the seller did not authorize any representations, warranties or agreements made by any of the seller’s representatives.
End Use Suitability
Buyer and Packager shall be responsible for determining whether the containers supplied by Supreme Pellets or Supreme Pellets are suitable and safe for the materials being placed in them, for determining the proper methods for filling the containers and the closures to be used on the containers, taking into account the likely storage and use of the filled containers by the buyer, packager and ultimate user.
The content of this site, including but not limited to the text and images herein and their arrangement, are copyright (c) 2011 by The Cary Company. All Rights Reserved.
Supreme Pellets hereby authorizes you to copy and display the content herein, but for your personal, non-commercial use only. Any copy you make must include this copyright notice. If attribution to Supreme Pellets is included, limited quotations from the content are hereby permitted. You may not copy or display for redistribution to third parties for commercial purposes any portion of the content without the prior written permission of Supreme Pellets.
No Implied Licenses
Nothing contained herein shall be construed as conferring by implication, or otherwise any license or right under any patent, trademark, copyright (except as expressly provided above), or proprietary rights of Supreme Pellets or of any third party.
Supreme Pellets makes no representations about the suitability of the content of this site for any purpose. All content is provided “as is” without any warranty of any kind. Supreme Pellets hereby disclaims all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall the Cary Company be liable for any special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other actions, arising out of or in connection with the use, copying, or display of the content.
Although Supreme Pellets believes the content to be accurate, complete, and current, Supreme Pellets makes no warranty as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. From time to time changes are made to the content herein. Supreme Pellets may make changes in the products and/or the services described herein at any time.
Any opinions expressed herein are solely those of the creators of the material and are not the opinions of Supreme Pellets, its subsidiaries, or its affiliates, or of the management of those entities.
Links to Other Sites
Some of the sites listed as links herein are not under the control of the Supreme Pellets. Accordingly, the Supreme Pellets makes no representations whatsoever concerning the content of those sites. The fact that Supreme Pellets has provided a link to a site is NOT an endorsement, authorization, sponsorship, or affiliation by the Supreme Pellets with respect to such site, its owners, or its providers. Supreme Pellets is providing these links only as a convenience to you. the Supreme Pellets has not tested any information, software, or products found on these sites and therefore cannot make any representations whatsoever with respect thereto. There are risks in using any information, software, or products found on the Internet; and Supreme Pellets cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Information Provided by You
Any information provided by you to the Supreme Pellets, including but not limited to feedback, data, questions, comments, suggestions, or the like, shall be deemed to be non-confidential; the Supreme Pellet shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation. Additionally, the Supreme Pellets shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products incorporating such information.
Supreme Pellets logo is registered trademarks of the Supreme Pellets. All other trademarks are either owned by Supreme Pellets or by other companies.